I questioned Carlos as to why they weren’t dropping us back to our hotel. However on the way back to Tulum, the van pulled up next to a random building in torrential rain and told me and my husband to get off here and get a taxi back to our hotel because they didn’t want to risk getting caught in any traffic. English speaking Carlos was very informative throughout the tour - finally something good. Terrible start to the tour and very disappointing. This was a tour of 12 people so I can’t quite understand how they did not account for us. Apparently they had ran out of food/forgotten to put enough for all passengers, and since we were the last ones to get on the van, we were left without any sustenance until lunch. In addition to this, the tour guides (Carlos x2) did not have food for my husband and I, though they had provided food for all the other passengers. The van arrived and it was shocking to see all other passengers had been collected from their hotel. Nevertheless my husband and I organised a taxi to the supermarket. This was extremely disappointing as the Taxi service in Tulum is very expensive. Instead they asked us to meet the tour bus at a super market (8 minute taxi ride - 300 Pesos (equivalent to £13)). 48 hours before the trip I received a WhatsApp message from the company explaining that they would not be picking us up from our hotel due to the traffic in Tulum. My husband and I were really excited to do this tour. Would definitely recommend this tour if you’re keen to have an easy way to visit these three places and also learn a lot more than if you were to go separately. Kudos to them both for making the day as good as it was. Yolo was the best tour guide we could ask for - educational, passionate, and friendly. Jorge was brilliant at making sure we got to where we needed to be on time and safely and allowing for restroom stops whenever we needed them on the way. There were only 7 of us in the tour group, which made the experience feel more personal than if we were part of a larger group. We then arrived back just a little after 6.30 pm (we were the last drop off).
We then finally travelled to the Coba ruins, which was actually one of our highlights as they felt less touristy and more authentic. We then went to the Cenote and had 1 1/2 hours there, which was plenty of time to grab lunch (a buffet was provided) and swim in the Cenote. The tour of Chichen Itza she provided was informative, and she also let us have the remaining time to explore ourselves. Whilst on our journey, Yolo helped set the scene of the origins of Chichen Itza, which was interesting and helpful for giving context for when we arrived at our first destination. After being picked up on time and with no issues, we made our way to Chichen Itza first with breakfast and plenty of water on hand. in Playa del Carmen, and the incredible water parks of Xcaret, Xel-ha, & Xplor, as well as fishing tours, scuba diving & snorkeling fees will apply to these activities.We really enjoyed the whole day, and this was all down to Yolo (our tour guide) and Jorge (our driver). There's also a multitude of tours & visits you can book to nearby attractions: Tulum & Coba, 5th Ave. Nearby you'll find unlimited golf at Riviera Cancun Golf Club and the Hard Rock Golf Club™ Riviera Maya (both courses carry a 25% Service fee). Or channel your inner awesome and spend some time at Heaven - an adults-only expanse with stunning pools, lavish spa treatment rooms, dining & more. Also Woodward arrives with skateboarding parkour, ParkBoard, ParkSki and more. Hit the links at an 18-hole Robert von Hagge-signature golf course. Treat the kids to the Kids Club & teen activities. Enjoy the beauty of a private beach in a protected cove. Just off the azure waters of the Caribbean Sea, the Hard Rock Hotel Riviera Maya is the ultimate crowd pleaser! Live it up with world-class shopping & endless style.
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